Calculate Call Center Staffing with Excel (Erlang formula)
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What is Erlang C and how is it used for call centers?
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Erlang - Call Center Calc
New Excel Based Erlang Calculator – with Maximum Occupancy
floating point - How can I calculate Erlang C values in SQL Server when the float datatype is too small? - Stack Overflow
Erlang Excel add-in from Westbay Engineers - Erlang for Excel
Call center Excel functions - CC-Excel, from Westbay Engineers
